Update Troy and Vogue Journey e-cargo bike recall: testing phase completed

Over the past period, we have conducted extensive research into the possible cause of the reported frame breakages in the Troy and Vogue Journey e-cargo bike models, for which we issued a safety warning in September 2024. We are doing this in close collaboration with the Dutch Food and Consumer Product Safety Authority (NVWA) and experts.

Both models were subjected to thorough testing under new, stricter standards, namely the European EN17860 standard. This was necessary to accurately determine the cause and find the best solution, so that consumers can safely return to the road.

Test phase completed
The test phase has now been completed. We are currently at an advanced stage of drawing up improvement plans for each model and version of e-bike. It is expected that in February the first improvement plans can be submitted to NVWA for approval. After approval by NVWA, the necessary improvements can actually be implemented and/or applied to the e-bikes registered with us.

The specific improvements required will vary depending on the model (Journey or Troy) and version (type of frame) of the e-cargo bike. Following NVWA approval, we call on consumers to have the improvements specific to their e-cargo bike implemented.

Haven't registered your Troy or Vogue Journey e-cargo bike on www.bakfietscheck.com yet?
Register your e-cargo bike with the correct frame number so we can keep you updated via your registered e-mail address. This is also how we will contact you to offer a solution for your model and version e-cargo bike and to make an appointment to make the necessary improvements.

Apologies for the inconvenience
We would like to reiterate we understand that this period during which owners of a Troy or Vogue Journey e-cargo bike cannot use their bike can cause a lot of inconvenience. For this, we sincerely apologize. We will do all we can to provide a good, reliable and high-quality solution as soon as possible.