Frequently Asked Questions
Do you have a specific question about Vogue's e-bike or e-bike. We prefer to help you as soon as possible through our website. Check the FAQ and discover the answers to frequently asked questions: general information, the E-bike & E-pakfiets, and Warranty & Maintenance. Is your question not listed? Please let us know, so we can improve our service even further.
Of course, you can always ask other questions during a visit to one of our dealers in your area.
On our Dealers page you will find a list of all Vogue dealers.
Unfortunately, we have no insight into what E-bikes or E-bikes our Vogue dealers have in their showroom. It is best to contact your dealer to ask about their current stock.
We supply exclusively through our Vogue dealers
To buy the right frame size, it is best to seek advice from one of our Vogue dealers.
Comfort on an electric bike is obviously important. If you are slightly taller than average, have your bike perfectly adjusted at an authorized Vogue dealer.
We deliver the E-bike or E-bike as shown and described. Any adjustments can be made by our dealers. Ask the Vogue dealer about the possibilities.
We have a recommended price for our E-bike or E-bike. Our Vogue dealers are independent entrepreneurs and set their own price.
Your Vogue dealer can inform and advise you about this.
The factory warranty can be handled by another Vogue dealer. The free maintenance and/or service payments are not transferable.
E-bike and e-bike
Vogue dealers are happy to give you information regarding our E-bikes or E-bikes. All info can of course also be found on our website.
You can ask one of our Vogue dealers if testing an E-bike or E-bike is possible at their store. In most cases there is room for this at the location itself, or in the immediate vicinity.
View our terms and conditions regarding the warranty on a Vogue E-bike or E-bike here .
This is certainly possible. For specific advice and/or proper mounting we would like to refer you to the Vogue dealer near you.
For safety reasons we recommend mounting the seat to the stem or seat post. We do not recommend attaching child seats only to the rear carrier, as this can lead to overloading and breakage of the carrier, thus compromising your child's safety. In this case, we also do not guarantee breakage of the rear carrier.
The center motor is located on the bottom bracket, and it gives the most natural riding experience. The E-bike is stable on the road, and it is suitable for long distances.
The front wheel motor is mounted at the very front of the bottom bracket. The motor is slightly lighter in weight, while you experience a little more support while cycling. The E-bike with front-wheel motor is very suitable for commuting and shorter distances. The front wheel motor is slightly cheaper in value compared to the middle motor.
With Vogue's e-bike, you have a choice of front-wheel, rear-wheel or center motor. Read more about the options here.
Warranty & Maintenance
Servicing is something you agree on with the dealer. During the warranty period, it is common to have periodic maintenance done. Discuss this with the dealer.
The warranty on a Vogue E-bike or E-bike is 2 years.
No, warranty applies only to the first owner.
You can take your E-bike or E-bike back to your Vogue dealer. If they cannot solve the problem, they can contact our Service and Warranty Department.
We recommend checking with your Vogue dealer.
For factory warranty handling, please contact a Vogue dealer
The factory warranty is simply handled through the online store. The factory warranty can possibly be handled by another (authorized) Vogue dealer than the selling party. If the E-bike or E-bike was not purchased from this Vogue dealer, he can charge labor and service costs here.
Rusting occurs as a bicycle ages. However, you can combat this as much as possible:
- Place the electric bike inside/under roof as much as possible
- Rinse debris and salt (if the road surface is slippery) directly off the bike with water. Preferably cold
- Use an old toothbrush or small sweeper to remove hidden dirt
- Acid-free petroleum jelly, vinegar or silicone spray can keep sensitive parts free from rusting
Above all, use the E-bike or E-bike regularly. Don't leave it idle for too long and opt for a major spring cleaning after winter.