Troy and Vogue Journey e-bike recall in final phase: implement improvements almost complete

In recent months, in response to the September 2024 safety warning, we have worked closely with the Dutch Food and Consumer Product Safety Authority (NVWA) and independent experts to thoroughly investigate the Vogue Journey and Troy e-bikes. The models were tested according to new, stricter standards to determine the cause of the problems and implement a sustainable solution. Improvement plans have been drawn up for both models according to the new European standard (the EN17860:2024 standard), which comply with applicable laws and regulations. Meanwhile, the final phase of the recall of the Troy and Vogue Journey models has begun: implementing the improvements.

We have been working hard recently to get consumers back to using their e-bikes as soon as possible. We felt it was important to carry out this process carefully, thereby providing a safe, sustainable solution. By now, almost all owners of the registered e-bikes have been contacted to make an appointment for FietsPechPas to perform the improvements.

The final stage: implementing improvements

To ensure that consumers can get their e-bikes back on the road as quickly as possible, we are working with an outside party, FietsPechPas, a professional and experienced party in the bicycle industry. They will perform the improvements at consumers' homes. FietsPechPas has more than 15 years of experience and specializes in fast and skilled on-site bicycle repair. FietsPechPas contacts consumers themselves to make an appointment. They do this using the e-mail address consumers provided when they registered on bakfietscheck.com.

Have you registered your e-bike but unexpectedly not yet received a message about scheduling an appointment? If so, please contact FietsPechPas directly at [email protected].

Have you not yet registered your Troy or Vogue Journey e-bike at www.bakfietscheck.com?

Please register your bike with the correct frame number so that we can keep you informed of developments via your registered email address. Through this way, FietsPechPas will also contact you to offer a solution for your model and version e-bike and to make an appointment for carrying out improvements.

Apologies for the inconvenience

We would like to emphasize once again that we are extremely sorry that consumers have had to wait a long time to deal with this recall. We fully understand that this has caused concern and frustration, and for this we sincerely apologize. We realize that this process has required a lot of patience from consumers, and we greatly appreciate it. We hope to see all owners safely back on the bike path soon.